Last month we discussed the complexities of Uber’s Automobile Policy. Uber is a convenient, cost-effective method of getting around when you are traveling or if you do not have access to a vehicle, but Uber accidents do happen, and it is appropriate that Uber does maintain an insurance policy—in fact—it is mandatory in most states.
Uber’s Ambiguous Accident Guidance
While Uber’s automobile policy does cover all parties in the vehicle, in the case of injuries, and damage to the driver’s vehicle (with a $1,000 deductible), Uber’s guidance to customers regarding accidents is fairly vague and may leave one feeling a bit doubtful of Uber’s responsibility and accountability. There are only two references on the Uber Help website that provide information about what to do if you are in an accident during an Uber rideshare. Uber only provides directions to log in and complete a form detailing the accident and subsequently a team member will reach out.
What Do I Do If I Am In A Uber Accident?
If you are in an Uber accident, you should always contact the local police to come to the scene and document the occurrence, and seek emergency medical attention if needed. Follow Uber’s guidelines to complete their online form to report the accident. [Uber phone information is hidden on their website, but if you are in an emergency, call Uber’s Emergency Hotline at (800) 353-8237 or (800) 285-6172.] After ensuring all parties involved are safe, there are other actions you should take to ensure you receive compensation for your injuries and other damages.
- Get a copy of the police report. This will show who was at fault.
- If you are the at fault driver, Uber’s policy only covers your liability to pay the other driver’s medical bills or property damage.
- If you are not at fault, you are on your own; Uber says, “you may make a claim against their insurance.”
- If you are the passenger, Uber’s policy should cover your medical bills for injuries and other losses sustained in the accident.
- Get witnesses’ contact information. Ask bystanders if they saw what happened, and ask for their contact information. This is an additional witness who can attest to the accident and its severity.
- Take photos. Take pictures of the vehicle and areas surrounding the vehicle as well as the street and any identifying information about the accident. Take notes, if possible, in order to keep a record of the accident. You may be under stress and forget important details later.\
- Seek medical attention. Individuals often sideline injuries or pain after an accident until after their insurance policy coverage period has ended and then get stuck with the bills. If you are injured, get treated by a medical provider. Make sure to get your medical record of the treatment and billing statement—this is written documentation of your sustained injuries and will be required if you file a personal injury claim. In addition, the medical provider may be able to determine the extent of your injuries and how much remedial treatment you will need.
Get An Attorney
Making a claim against an Uber Automobile Policy when involved in an Uber accident is a delicate process involving multiple stakeholders, numerous legal documents, and expertise in tort and casualty law. Whether you are a driver or a passenger, if you are in an accident during an Uber rideshare, it is recommended you speak with an experienced Miami personal injury attorney who will pay close attention to your situation and support you in acquiring the proper compensation for your injuries or losses.